Harry Harmes, franchise owner of ServiceMaster of the Valley in Kentville, Nova Scotia, began looking into telematics software after one of his trucks was stolen with no way of tracing it. Though the vehicle was eventually recovered, it was damaged and there were no security measures in place to keep this from happening again. That’s when Harmes turned to Geotab fleet tracking, provided by GPS to GO.
Cleaning and Restoration
Kentville, Nova Scotia
Types of Vehicles:
Car, Van, Half-Ton Truck
Several telematics companies pursued Harmes after he decided to make the switch for ServiceMaster, a commercial and residential carpet, furniture, and insurable loss cleaning company. He says he chose Geotab because they are a Canadian company and they offered the most seamless and streamlined installation process. After two years, Harmes takes pride in knowing where the company vehicle is at any point throughout the day. “If the vehicle is supposed to be on the job, I’d like to know that it’s on the job,” he says.
Resolving Customer Disputes
Harmes explains that this peace of mind that comes with knowing vehicle locations and routes has made customer service and billing simpler as well. The company is able to easily resolve disputes from customers about what time the truck arrived for service or for jobs that were billed by the hour.
Tracking Honest Behavior
ServiceMaster of the Valley also utilizes the Geotab technology to monitor driver behavior such as speeding. Harmes is able to point out drivers who were driving significantly over the speed limit, even if they claim otherwise.
Harmes made sure to tell his three drivers that the company’s installation of Geotab was not just about trying to monitor them but rather trying to get ahead of anyone who tries to steal his vehicles. He says, “[Invasion of privacy] is not the reason for using the product. It’s so that when I use it, anyone who steals my vehicle doesn’t know it’s on there.”
Securing Vehicle Locations
The company doesn’t fully utilize all of Geotab’s features, Harmes explains. But he recognizes the ability to track maintenance and mileage and he is hoping to delve more into those features soon.
Mostly though, he appreciates knowing where his trucks are and that if a situation arose where he needed to resolve a major customer issue, the software would be there to help.
Secure Your Vehicles with GPS Tracking
GPS to GO provides the latest Geotab GPS fleet tracking systems throughout North America. Get rolling with our famous $50 GPS trial offer today. We send you the plug and play devices and you test them on your fleet. We credit the amount to your account when you’re ready to purchase. Best of all, there’s no obligation, you can cancel anytime, and there’s never any contract. You have nothing to lose, so get started on securing your vehicles today.